Troubleshooting 8-33Collect Configuration InformationThis section describes on how to collect the information on hardware configuration and insidespecification.In order to collect information, "Diagnostic Program" is used.IMPORTANT: If STOP error, system error, or stall occurred, followthe procedure below after restarting the system.1. Point to [Settings] in Start menu, and click [Control Panel].The [Control Panel] dialog box appears.2. Double-click [Management Tool], and double-click [Computer Management].The [Computer Management] dialog box appears.3. Click [System Tool] → [System Information].4. Click [Save as System Information File] in the [Operation] menu.5. Input the file name to save in the [File Name] box.6. Click [Save].Collecting Dr. Watson Diagnostic InformationDr. Watson collects diagnostic information related to application errors. The location to save theinformation can be specified as you like. For more information, refer to Chapter 5.Memory DumpIf an error occurs, the dump file should be saved to acquire necessary information.If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on thelabel. You can specify the location to save the diagnostic information as you like. For moreinformation, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 5 fordetail)".IMPORTANT: Consult with your service representative before dumping thememory. Dumping the memory while the server is in the successfuloperation may affect the system operation. Restarting the system due to an error may display a messageindicating insufficient virtual memory. Ignore this message andproceed. Restarting the system may result in dumping improperdata.
