Program 41 : ACD Setup41-20 : ACD Queue Display SettingsLevel:SADescriptionUse Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue StatusDisplay feature. This program allows the Queue Status Display, and causes an alarm to sound, whenthe parameters in this program are met.Input DataACD Group No. 1 ~ 8ItemNo.Item Input Data Description Default RelatedProgram01 Number of Callsin Queue0 ~ 1280 = No DisplaySet the number of calls that can ac-cumulate in the ACD queue beforethe Queue Status Display (and op-tional queue alarm) occurs.002 Queue StatusDisplay Time0 ~ 64800 (seconds) Set the time the Queue Status dis-play remains on the telephone dis-play.5 (seconds)03 Queue StatusDisplay Interval0 ~ 64800 (seconds) Determine whether or not an incom-ing call to a trunk ring group shouldfollow a priority assignment. Set thetime that refreshes the Queue Sta-tus Alarm time in queue display andcauses the optional queue alarm tooccur on phones active on a call,logged out, or in wrap-up.60 (seconds)04 ACD Call WaitingAlarm0 = Disable (Off)1 = Enable (On)Enable/Disable the queue alarm. 005 ACD Call WaitingAlarm Hold Time0 ~ 64800 (seconds) Set the time the Call Waiting Alarmshould sound.006 Number of callsto switch thestate of ACDQueue AlarmDisplay Key0 ~ 1280 = Not switch0 41-20-01ConditionsNoneFeature Cross Reference• Automatic Call Distribution (ACD)ISSUE 1.0 SL2100ACD Installation Manual 4-63Program41
