Program No. Program Name / Description20-13-06 Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling (Automat-ic Override)Program 20-13-06 sets the conditions under which a Hotline key for a non-ACD Agent indicates thatthe covered extension is busy. This also applies to Reverse Voice Over and DSS Console keys forall co-workers.With condition 1 in the following chart, the BLF LED is on only when both extension line appearan-ces are busy. In conditions 2~4, the BLF LED is on when one line appearance is busy.Related FeaturesDo Not DisturbHandsfree Answerback/Forced Intercom RingingOff-Hook SignalingProgrammable Function KeysOperationTo place a call to your Hotline partner:1. Press the Hotline key (PRG 15-07-01 or SC 751: 01 + partner’s extension number).You can optionally lift the handset after this step for privacy.To transfer your outside call to your Hotline partner:1. Press the Hotline key.2. Announce the call and hang up.- OR -Hang up to have the call wait at your Hotline partner unannounced.If unanswered, the call recalls like a regular transferred call.To answer a call from your Hotline partner:1. If you hear two beeps, speak toward the telephone.- OR -If your telephone rings, lift the handset.ISSUE 1.0 SL2100ACD Installation Manual 3-9H
