Hotline for ACD AgentsDescriptionHotline gives a multiline terminal user One-button Calling and Transfer to another extension (theHotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call ortransfer calls to each other just by pressing a single key.Enhanced for ACD applications, Hotline provides a unique Busy Lamp Field (BLF) for ACD agents aswell as a BLF for co-workers that are not ACD agents. The charts below show both sets of BLFindications.Table 3-3 BLF For ACD AgentsBLF For ACD AgentsBLF Indicator ACD Agent StatusOff Idle and is not an ACD AgentOn BusyDouble Wink Off Making an emergency callWink Off Logged off or not installedDouble Wink On Logged onTable 3-4 BLF for co-workers who are not ACD AgentsBLF for co-workers who are not ACD AgentsBLF Indicator Co-worker StatusOff IdleOn Busy or ringingFast Flash In Do Not Disturb — All calls (option 3) or intercom calls (option 2)Conditions• An extension user cannot use Hotline to pick up a call ringing their Hotline partner's extension.• Hotline does not override Do Not Disturb.• Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at the calledextension. The Hotline caller can override the setting, if desired.• If the partner's extension is busy, Hotline does not automatically activate Off Hook Signaling.Default Settings• No Hotline keys programmed (no keys assigned code 01 in Program 15-07-01).ProgrammingProgram No. Program Name / Description15-07-01 Programmable Function KeysAssign a function key for Hotline (code 01 + partner's extension number).SL2100 ISSUE 1.03-8 Hotline for ACD AgentsH
