Table 2-7 ACD Incoming Trunk Ring Group Worksheet (22-05-01)ACD Incoming Trunk Ring Group Worksheet (22-05-01)TrunkNumberIncoming Ring GroupDay Night Rest Midnight Day 2 Night 2 Rest 2 Midnight2SECTION 5 DETERMINE TRUNK WORK SCHEDULESTrunk Work Schedules are similar to normal ACD Work Schedules except that they apply only totrunks assigned to ACD groups. Refer to ASSIGN INCOMING TRUNK RING GROUPS TO ACDGROUPS on page 2-8. The Trunk Work Schedule allows you to divide a day into segments (calledWork Periods) to determine when trunks route to ACD Groups. You can set as many as four WorkSchedules, with up to eight Work Periods in each Work Schedule. Each day of the week has oneTrunk Work Schedule, but different days can share the same schedule.For example, Monday-Friday can have the same daily schedule where Work Period 1 lasts from 8:00AM to 5:00 PM. Saturday can have a Work Period 1 lasting from 8:00 AM to 1:00 PM. Use theTable 2-9 Trunk Work Schedule Worksheet (41-06-01) on page 2-8 and the sample below to set upTrunk Work Schedules.1. Designate a worksheet for each Trunk Work Schedule.Make additional copies of the Table 2-9 Trunk Work Schedule Worksheet (41-06-01) onpage 2-8 so you will have one worksheet for each Work Schedule.In the upper right corner of each worksheet, write the number of the corresponding Trunk WorkSchedule (1~8). The sample worksheet below is for Trunk Work Schedule 1.ISSUE 1.0 SL2100ACD Installation Manual 2-7
