ACD Setup OptionsDescriptionUse the ACD Setup Options to set various functions for ACD Groups. Each ACD Group (50 ACDgroups available) can have a unique setup. When you set an option for an ACD Group, the setting isin force (if applicable) for all agents within the group. The chart below shows each of the ACD optionsand the ACD feature to which that option relates.Table 3-2 ACD Setup Options (Program 41-14-xx)ACD Setup Options (Program 41-14-xx)Item Name Option Function Related Features Default02 Automatic Wrap-Up Mode Enables (1) or disables (0) AutomaticWrap-Up.Wrap-Up Time onpage 3-430 (Disabled)03 ACD Priority for OverflowCallsDefines whether the ACD group shoulduse its own priority assignment or if itshould follow the priority assigned inProgram 41-03-03.- 0 (Own Group’sPriority)04 Automatic Answer at Head-setEnables (1) or disables (0) AutomaticAnswer for agents using headsets.Headset Operation (withAutomatic Answer) onpage 3-60 (Disabled)06 Call Queuing after 2nd An-nouncementEnables (0) or disables (1) Call Queuingafter the 2nd Announcement.- 0 (Enabled)07 Automatic Off Duty for SLT Enables (1) or disables (0) AutomaticOff-Duty Mode for SLTs.Off-Duty Mode onpage 3-130 (Disabled)08 ACD Off Duty Mode Enable (1) or Disable (0) the ability to re-ceive internal calls when in Off DutyMode.Off-Duty Mode onpage 3-130 (No InternalCalls)09 Automatic Wrap Up EndTimeDefines how long the system waits be-fore automatically ending Wrap-Up time.Wrap-Up Time onpage 3-430 (Disabled)10 ACD No Answer Skip Time Sets how long a call into an ACD Groupwill ring an idle extension before routingto the next agent.- 10 Seconds12 Start Headset Ear PieceRinging (for SLT)- - 017 Operation Mode WhenTransfer No Login ACDGroupAllows CTI Server transfers of trunk callsto ACD Pilot numbers when the ACDGroup has no agents logged in 3rd PartyCTI Mode.- 0ConditionsNoneDefault SettingsRefer to Table 3-2 ACD Setup Options (Program 41-14-xx) on page 3-2.SL2100 ISSUE 1.03-2 ACD Setup OptionsA
