NEC SL2100 Installation Manual

Also see for UNIVERGE SL2100: User guide Quick install guide User guide Installation manual Programming manual

Contents

NEC SL2100 Installation Manual Manual pdf 53 page image

Supervisor, ACD SystemDescriptionYou can designate an extension as an ACD System Supervisor. The system can have only one ACDSystem Supervisor.Once a user is assigned as an ACD System Supervisor, he can perform the following tasks:• Take all the system's ACD Groups out of service simultaneously. Outside callers will hear ringback.• Check the log out status of each agent after the groups are taken down.• Restore all the ACD Groups to service simultaneously.• Log an agent into or out of an ACD Group.• Reassign an agent to a different ACD Group.Conditions• An Out of Service Function Key (Program 15-07-01 or SC 752: code *14) will take all groups out ofservice.• A supervisor can not log in/out an AIC member as they are not normal ACD agents.• An extension assigned as an ACD System Supervisor cannot also be an ACD Group Supervisor.Default Setting• ACD System Supervisors not programmed.ProgrammingProgram No. Program Name / Description11-13-10 Service Code Setup (for ACD) – ACD Agent Login by SupervisorThis Service Code (normally 667) allows the System Supervisor to log an agent back into an ACDGroup.11-13-11 Service Code Setup (for ACD) – ACD Agent Logout by SupervisorThis Service Code (normally 668) allows the System Supervisor to log an agent out of an ACDGroup.11-13-12 Service Code Setup (for ACD) – Change Agent ACD Group by SupervisorThis Service Code (normally 669) allows the System Supervisor to assign an agent to a differentACD Group.15-07-01 Programmable Function KeysAssign the following function keys to the ACD Group Supervisor:• ACD Log In/Log Out key (code *10) for one-button Log In/Log Out operation. The System Supervi-sor must have a Log In/Log Out key.• Out of Service key (code *14) for removing the entire ACD Group from service.20-06-01 Class of Service for ExtensionsAssign a Class of Service (1~15) to an extension.20-13-33 Class of Service Options (Supplementary Service) – ACD Supervisor’s Position EnhancementIn an extension's Class of Service, enable this option (1) to allow the System Supervisor to changethe login and ACD Group assignment for an agent. This option also allows agents to change theirown ACD Group assignment.41-01-01 System Options for ACD – System Supervisory ExtensionAssign an extension as the ACD System Supervisor.ISSUE 1.0 SL2100ACD Installation Manual 3-31S