NEC SL2100 Installation Manual

Also see for UNIVERGE SL2100: User guide Quick install guide User guide Installation manual Programming manual

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NEC SL2100 Installation Manual Manual pdf 14 page image

ACD Assignment Worksheet (41-02-01)ACD Num-ber (1-128)ExtensionNumberFor each extension number, enter ACD Group for each work period (WP)(41-05-01)WP 1 WP 2 WP 3 WP 4 WP 5 WP 6 WP 7 WP 8SECTION 4 ARRANGE TRUNKS INTO INCOMING RING GROUPSACD can be set to automatically answer incoming calls.Incoming trunk calls can automatically route to specific ACD Group (128 trunks ports and 50 Ringgroups are available). These types of calls ring directly into the ACD Group without being transferredby a co-worker or the Automated Attendant. Calls can route directly to ACD:• Assign the trunk to an Incoming Trunk Ring Group (in this section).• Set up the trunk work schedules (Refer to DETERMINE TRUNK WORK SCHEDULES onpage 2-7.)• Assign Incoming Ring Groups to ACD Groups (Refer to ASSIGN INCOMING TRUNK RINGGROUPS TO ACD GROUPS on page 2-8.)DISA, DID and tie trunks can ring an ACD master number directly.Use the Table 2-7 ACD Incoming Trunk Ring Group Worksheet (22-05-01) on page 2-7 and thesample below when completing this step.1. Determine which trunks you want answered by ACD Groups.In the Trunk Port column of the worksheet, enter the number of each trunk you want ACD toautomatically answer. In the example below, trunks 1 and 2 will be automatically answered byACD.2. Assign the trunk ports to Incoming Ring Groups.In the Incoming Ring Group columns, enter the Incoming Trunk Ring Group for each trunk port,for each Night Service mode. Trunks that have the same basic function and that will be assignedthe same priority in ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS onpage 2-8 should be in the same incoming Ring Group.For example, if you have trunks 1~4 that will be primarily answered by the same ACD Group, puttrunks 1~4 in the same incoming group.You can mix assignments if the trunks have different functions during the different Night Servicemodes.) In the example below, trunk 1 is in incoming group 2, while trunk 2 is in incoming group 3.ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS on page 2-8 sets the IncomingTrunk Ring Group priority. Priority groups always have precedence over normal groups.For example, if a call from a priority group rings in when while a normal group call is alreadyringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-served basis. Keep this in mind when assigning the trunk ports to incoming Ring Groups.Table 2-6 Sample ACD Incoming Trunk Ring Group Worksheet (22-05-01)Sample ACD Incoming Trunk Ring Group Worksheet (22-05-01)TrunkNumberIncoming Ring GroupDay Night Rest Midnight Day 2 Night 2 Rest 2 Midnight21 2 2 2 22 3 3 3 3SL2100 ISSUE 1.02-6 Setting Up ACD for the First Time