NEC SL2100 Installation Manual

Also see for UNIVERGE SL2100: User guide Quick install guide User guide Installation manual Programming manual

Contents

NEC SL2100 Installation Manual Manual pdf 47 page image

• The Queue Status Display is not shown and the Queue Alarm is not heard by ACD agents active ona call or those in Off-Duty mode.• In order to scroll through the ACD groups queue status, the Queue Status Display ProgrammableFunction key must be used. You cannot scroll when the Queue Status Display appears due to analarm condition.• If the Queue Status display and alarm are active and the queued called is answered/disconnected,the display and alarm will continue until the timer in Program 41-20-05 expires.• When an overflowed call is in queue, the call will be included in its original ACD group’s queue andnot in the group’s queue to which it overflowed.Default Settings• No Queue Status Display Check keys programmed (Program 15-07-01: *19).• Queue Status Display and Queue Alarm disabled (Program 41-20-01 = 0).ProgrammingTable 3-5Program No. Program Name / Description15-07-01 Programmable Function KeysAssign a Queue Status Display Check key, if required for an ACD agent (code: *19).20-06-01 Class of Service for ExtensionsAssign a Class of Service (1~15) to an extension.20-13-39 Class of Service Options (Supplementary Service) – ACD Queue Status DisplayTurns Off (0) or On (1) the ACD Queue Status Display for an extension Class of Service. Any exten-sion which has this option enabled also hears the queue alarm.Feature Available in Program 41-20-xxQueue Status Display YesQueue Status Display Time YesAlarm YesAlarm Send Time YesInterval Time of Queue Status Display YesClass of Service YesTiming of alarm and display queue status. Alarm triggered after the number of calls in Program41-20-01 is exceeded. Then follows Program41-20-03 timing for displaying status.41-20-01 ACD Queue Status Display Settings – Number of Calls in QueueSet the number of calls that can accumulate in the ACD queue before the Queue Status Display (andoptional queue alarm) occurs (0=No Display, 1~128; Default=0).41-20-02 ACD Queue Status Display Settings – Queue Status Display TimeSet how long the Queue Status display remains on the telephone’s display (0~64800 seconds; De-fault=5).41-20-03 ACD Queue Status Display Settings – Queue Status Display IntervalSet the interval that refreshes the Queue Status Alarm time in queue display and causes the optionalqueue alarm to occur on phones active on a call, logged out, or in wrap-up (0~64800 seconds; De-fault=60).41-20-04 ACD Queue Status Display Settings – ACD Call Waiting AlarmEnable (1) or disable (0) the queue alarm (Default=0).41-20-05 ACD Queue Status Display Settings – ACD Call Waiting Alarm Hold TimeSet how long the Call Waiting Alarm should sound (0~64800 seconds; Default=0).ISSUE 1.0 SL2100ACD Installation Manual 3-25Q