NEC SL2100 Installation Manual
Also see for UNIVERGE SL2100: User guideQuick install guideUser guideInstallation manualProgramming manual
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Contents
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Operation......................................................................................................... 3-23Queue Status Display................................................................................................ 3-24Description....................................................................................................... 3-24Programming.................................................................................................... 3-25Related Features.............................................................................................. 3-26Operation......................................................................................................... 3-26Supervisor, ACD Group............................................................................................. 3-27Description....................................................................................................... 3-27Programming.................................................................................................... 3-27Related Features.............................................................................................. 3-27Operation......................................................................................................... 3-28Supervisor, ACD System........................................................................................... 3-31Description....................................................................................................... 3-31Programming.................................................................................................... 3-31Related Features.............................................................................................. 3-32Operation......................................................................................................... 3-32Supervisor Monitor / ACD Monitor............................................................................. 3-35Description....................................................................................................... 3-35Programming.................................................................................................... 3-35Related Features.............................................................................................. 3-35Operation......................................................................................................... 3-36Identification Codes for ACD Agents......................................................................... 3-37Description....................................................................................................... 3-37Programming.................................................................................................... 3-38Related Features.............................................................................................. 3-39Operation......................................................................................................... 3-39Traffic Reports........................................................................................................... 3-41Description....................................................................................................... 3-41Programming.................................................................................................... 3-42Related Features.............................................................................................. 3-42Operation......................................................................................................... 3-42Wrap-Up Time............................................................................................................ 3-43Description....................................................................................................... 3-43Programming.................................................................................................... 3-43Related Features.............................................................................................. 3-44Operation......................................................................................................... 3-44Chapter 4 PROGRAMMINGSection 1 BEFORE YOU START PROGRAMMING.......................................................... 4-1Section 2 HOW TO USE THIS MANUAL........................................................................... 4-1Section 3 UNIQUE PROGRAMMING CONSIDERATIONS............................................... 4-2Section 4 HOW TO ENTER PROGRAMMING MODE...................................................... 4-2Section 5 HOW TO EXIT PROGRAMMING MODE........................................................... 4-3Section 6 USING KEYS TO MOVE AROUND IN THE PROGRAMS................................ 4-4Section 7 PROGRAMMING NAMES AND TEXT MESSAGES......................................... 4-5Section 8 USING SOFTKEYS FOR PROGRAMMING...................................................... 4-5Section 9 WHAT THE SOFTKEY DISPLAY PROMPTS MEAN......................................... 4-6Section 10 PROGRAMMING YOUR SYSTEM.................................................................. 4-6Program 11 : System Numbering................................................................................. 4-711-13 : Service Code Setup (for ACD)............................................................... 4-711-17 : ACD Group Pilot Number....................................................................... 4-9Program 15 : Extension, Basic Setup........................................................................ 4-1015-02 : Multiline Telephone Basic Data Setup................................................. 4-10SL2100 ISSUE 1.0ii ACD Installation Manual |
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