Program 11 : System Numbering11-13 : Service Code Setup (for ACD)Level:INDescriptionUse Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are usedwith the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes inPrograms 11-10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:• The number of each code (01 ~ 13).• The function of the Service Code.• The type of telephones that can use the Service Code.• The default entry.Input DataIf you change a Service Code, be sure to record your entry in the New column.Item No. Item Terminals Default New01 ACD Log In / Log Out (for KTS) MLT, SLT * 502 ACD Log Out (for SLT) SLT 65503 Set ACD Wrap-Up Time (for SLT) SLT 65604 Cancel ACD Wrap-Up Time (for SLT) SLT 65705 Set ACD Off Duty (for SLT) SLT 65806 Cancel ACD Off Duty (for SLT) SLT 65907 -- Not used --08 Agent ID Code LoginAllows an AIC Agent to log into a group.MLT No Setting09 Agent ID Code LogoutAllows an AIC Agent to log out of a group.MLT No Setting10 ACD Agent Login by SupervisorAllows an ACD Supervisor tolog into a group.MLT 66711 ACD Agent Logout by SupervisorAllows an ACD Supervisor tolog out of a group.MLT 66812 Change Agent ACD Group by SupervisorWhen using service code 669 to change an agentACD group, the supervisor must enter a 2-digitnumber for the group. For example, to change toACD group 4, the entry would be 669 04.MLT 66913 ACD Agent Changing Own ACD GroupUsing this service code, an ACD Agent can reas-sign themselves to another ACD Group.MLT 670MLT = Multiline TerminalSLT = Single Line TelephoneISSUE 1.0 SL2100ACD Installation Manual 4-7Program11
