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NEC SL2100 Installation Manual

Also see for UNIVERGE SL2100: User guideQuick install guideUser guideInstallation manualProgramming manual

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. list of tables
  5. Section 1 WHAT IS ACD?
  6. SL2100 ISSUE
  7. Section 1 ARRANGE EXTENSIONS INTO ACD GROUPS
  8. Section 2 SET UP WORK SCHEDULES AND WORK PERIODS
  9. Table 2-2 Sample ACD Agent Work Schedule Worksheet (41-05-01)
  10. Section 3 ASSIGN EXTENSIONS FOR EACH WORK PERIOD
  11. Table 2-4 Sample ACD Assignment Worksheet (41-02-01)
  12. Section 4 ARRANGE TRUNKS INTO INCOMING RING GROUPS
  13. Section 5 DETERMINE TRUNK WORK SCHEDULES
  14. Section 6 ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS
  15. Section 7 BASIC PROGRAMMING
  16. Section 8 BASIC OPERATIONS
  17. agent log in and log out
  18. Table 3-1 Advanced Features Guide
  19. ACD Setup Options
  20. Programming
  21. emergency call
  22. Operation
  23. Headset Operation (with Automatic Answer)
  24. Hotline for ACD Agents
  25. Related Features
  26. SIE Key for ACD Groups
  28. Off-Duty Mode
  30. Overflow Options
  33. queue status display
  36. Supervisor, ACD Group
  38. Supervisor, ACD System
  40. Supervisor Monitor / ACD Monitor
  42. Identification Codes for ACD Agents
  45. traffic reports
  47. Wrap-Up Time
  49. Section 1 BEFORE YOU START PROGRAMMING
  50. Section 3 UNIQUE PROGRAMMING CONSIDERATIONS
  51. Section 5 HOW TO EXIT PROGRAMMING MODE
  52. Section 6 USING KEYS TO MOVE AROUND IN THE PROGRAMS
  53. Section 7 PROGRAMMING NAMES AND TEXT MESSAGES
  54. Section 9 WHAT THE SOFTKEY DISPLAY PROMPTS MEAN
  55. Program 11 : System Numbering
  56. ACD Group Pilot Number
  57. Program 15 : Extension, Basic Setup
  58. Programmable Function Keys
  59. Table 4-4 Function Number List
  60. Table 4-5 Function Number List
  61. Incoming Virtual Extension Ring Tone Setup
  62. Virtual Extension Ring Assignment
  63. Incoming Virtual Extension Ring Tone Order Setup
  64. Virtual Extension Delayed Ring Assignment
  65. Program 20 : System Option Setup
  66. Table 4-7 Note [Digital (2W)/IP Multiline Terminal]
  67. System Options for Virtual Extensions
  68. Class of Service for Extensions
  69. Class of Service Options (Supplementary Service)
  70. Program 22 : Incoming Call Setup
  71. Trunk Ring Tone Range
  72. Incoming Trunk Ring Group Assignment
  73. Program 41 : ACD Setup
  74. Incoming Ring Group Assignment for ACD Group
  75. ACD Agent Work Schedules
  76. Trunk Work Schedules
  77. ACD Weekly Schedule Setup
  78. ACD Overflow Options
  79. ACD Overflow Table Setting
  80. VRS Delay Announcement
  81. Night Announcement Setup
  82. VRS Message Number for Night Announcement
  83. ACD Options Setup
  84. ACD Threshold Overflow
  85. ACD Login Mode Setup
  86. ACD Agent Identity Code Setup
  87. ACD Voice Mail Delay Announcement
  88. ACD Queue Display Settings
  89. Program 47 : InMail
  90. Program 90 : Maintenance Program
  91. Traffic Report Output
NEC SL2100 Installation Manual Manual pdf 13 page image
Table 2-4 Sample ACD Assignment Worksheet (41-02-01)Sample ACD Assignment Worksheet (41-02-01)ACD Num-ber (1-128)ExtensionNumberFor each extension number, enter ACD Group for each work period (WP)(41-05-01)WP 1 WP 2 WP 3 WP 4 WP 5 WP 6 WP 7 WP 81 105 1 12 107 1 13 117 1 14 139 2 15 109 2 2 2 16 111 2 2 27 115 2 2 2Table 2-5 ACD Assignment Worksheet (41-02-01)ACD Assignment Worksheet (41-02-01)ACD Num-ber (1-128)ExtensionNumberFor each extension number, enter ACD Group for each work period (WP)(41-05-01)WP 1 WP 2 WP 3 WP 4 WP 5 WP 6 WP 7 WP 8ISSUE 1.0 SL2100ACD Installation Manual 2-5
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This manual is suitable for:
UNIVERGE SL2100
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