Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)P Trunk priority (0 = Normal, 1 ~ 7 = Priority) (41-03-03)WP1 WP2 WP3 WP4ACD N P ACD N P ACD N P ACD N P2 1 1 1 1 0 2 0 0WP5 WP6 WP7 WP8ACD N P ACD N P ACD N P ACD N PWork periods use the same Work Schedules as ACD Agents. See Table 2-3 ACD Agent Work Schedule Worksheet(41-05-01) on page 2-3.Table 2-12 ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)Incoming Trunk Ring Group (22-05-01)For each work period (WP 1-8) enter:ACD ACD Group that should answer the Incoming Ring Group trunks (ACD Groups: 1-8)(41-03-01)N Night Announcements (0 = Disable, 1 = Enable) (41-03-02)P Trunk priority (0 = Normal, 1 ~ 7 = Priority) (41-03-03)WP1 WP2 WP3 WP4ACD N P ACD N P ACD N P ACD N PWP5 WP6 WP7 WP8ACD N P ACD N P ACD N P ACD N PWork periods use the same Work Schedules as ACD Agents. See Table 2-3 ACD Agent Work Schedule Worksheet(41-05-01) on page 2-3.SECTION 7 BASIC PROGRAMMINGProgram No. Program Name / Description11-13-01 through11-13-06Service Code Setup (For ACD)If required, customize the service codes used with the ACD feature.11-17-01 ACD Group Pilot NumberEnter the master number, up to eight digits, for each ACD Group (1~8). Try to use entries that arenot part of your normal extension numbering range.15-07-01 Programmable Function KeysAssign an ACD Log In/Log Out key (code *10) for one-button Log In/Log Out operation.20-06-01 Class of Service for ExtensionsAssign a Class of Service (1~15) to an extension.22-05-01 Incoming Trunk Ring Group AssignmentAssign each trunk that should directly ring an ACD Group to an Incoming Trunk Ring Group (1~50).Then, use Program 41-03-xx to assign Incoming Trunk Ring Groups to ACD Groups for each WorkPeriod.41-02-01 ACD Group and Agent AssignmentsFor each ACD extension number, assign an ACD Group (1~8). An ACD Group number is assignedto each Work Period number (1~8).SL2100 ISSUE 1.02-10 Setting Up ACD for the First Time
