NEC SL2100 Installation Manual

Also see for UNIVERGE SL2100: User guide Quick install guide User guide Installation manual Programming manual

Contents

NEC SL2100 Installation Manual Manual pdf 60 page image

• If the extension is set to AIC log in mode in Program 41-17-01, the system will ignore the setting ofProgram 41-02-01 for the extension.• ACD agents can log in multiple extensions (up to the maximum capacity of the extension) with oneAIC. For example, even if ACD agent “A” logs in extension 151 with the same AIC 789, ACD agent“B” can also log in to extension 351 with the same AIC 789 at the same time.Conditions• A LAN connection from the ACD system to a PC which has the ACD Server program installed. Referto the ACD Supervisor’s Manual, for further information.• If the system has ID codes enabled, an agent must enter their ID code each time they log into anACD Group.Default Setting• Identification codes disabled (Program 41-01-02 = 0).• Each ACD Agent is set to normal mode, not AIC (Program 41- 17-01).ProgrammingProgram No. Program Name / Description41-01-02 System Options for ACD – Login ID Code DigitEnter the number of digits agents must enter for their ID code (0~20). Enter 0 to disable the LoginCodes for ACD Agents. If enabled, an ACD Agent can enter any code of valid length.41-01-03 System Options for ACD – ACD Server Connection PortsAssign to LAN if you are going to use the ACD ACD Server.41-17-01 ACD Login Mode SetupDefine the ACD login mode (0=Normal Login, 1=AIC Login) for each extension. If set to 1, a supervi-sor can not log in/out an AIC member as they are not normal ACD agents.41-18-01 ACD Agent Identity Code Setup – ACD Agent Identity CodeFor each AIC Table (1~128), define the ACD Agent Identity Code (four digits).41-18-02 ACD Agent Identity Code Setup – Default ACD Group NumberFor each AIC Table (1~128), define the default ACD group number that is displayed with Queue Sta-tus (0=no setting, 1~8).41-18-03 ACD Agent Identity Code Setup – ACD Group Number in Mode 1For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 1 work peri-od.41-18-04 ACD Agent Identity Code Setup – ACD Group Number in Mode 2For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 2 work peri-od.41-18-05 ACD Agent Identity Code Setup – ACD Group Number in Mode 3For each AIC Table (1~128), define the ACD group number (0=no setting, 1~8) in mode 3 work peri-od.41-18-06 ACD Agent Identity Code Setup – ACD Group Number in Mode 4For each AIC Table (1~128), define the ACD group number (0=no setting, 1~8) in mode 4 work peri-od.41-18-07 ACD Agent Identity Code Setup – ACD Group Number in Mode 5For each AIC Table (1~128), define the ACD group number (0=no setting, 1~8) in mode 5 work peri-od.41-18-08 ACD Agent Identity Code Setup – ACD Group Number in Mode 6For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 6 work peri-od.41-18-09 ACD Agent Identity Code Setup – ACD Group Number in Mode 7For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 7 work peri-od.SL2100 ISSUE 1.03-38 Identification Codes for ACD AgentsI