NEC SL2100 Installation Manual

Also see for UNIVERGE SL2100: User guide Quick install guide User guide Installation manual Programming manual

Contents

NEC SL2100 Installation Manual Manual pdf 3 page image

TABLE OF CONTENTSChapter 1 IntroductionSection 1 WHAT IS ACD?.................................................................................................. 1-1Chapter 2 Setting Up ACD for the First TimeSection 1 ARRANGE EXTENSIONS INTO ACD GROUPS.............................................. 2-1Section 2 SET UP WORK SCHEDULES AND WORK PERIODS..................................... 2-2Section 3 ASSIGN EXTENSIONS FOR EACH WORK PERIOD....................................... 2-4Section 4 ARRANGE TRUNKS INTO INCOMING RING GROUPS.................................. 2-6Section 5 DETERMINE TRUNK WORK SCHEDULES..................................................... 2-7Section 6 ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS................... 2-8Section 7 BASIC PROGRAMMING................................................................................. 2-10Section 8 BASIC OPERATIONS...................................................................................... 2-11Chapter 3 Advanced ACD FeaturesSection 1 DETERMINING WHICH ADVANCED FEATURES ARE NEEDED.................... 3-1ACD Setup Options..................................................................................................... 3-2Description......................................................................................................... 3-2Programming...................................................................................................... 3-3Related Features................................................................................................ 3-3Operation........................................................................................................... 3-3Emergency Call........................................................................................................... 3-4Description......................................................................................................... 3-4Programming...................................................................................................... 3-4Related Features................................................................................................ 3-4Operation........................................................................................................... 3-5Headset Operation (with Automatic Answer)............................................................... 3-6Description......................................................................................................... 3-6Programming...................................................................................................... 3-6Related Features................................................................................................ 3-6Operation........................................................................................................... 3-6Hotline for ACD Agents................................................................................................ 3-8Description......................................................................................................... 3-8Programming...................................................................................................... 3-8Related Features................................................................................................ 3-9Operation........................................................................................................... 3-9SIE Key for ACD Groups........................................................................................... 3-10Description....................................................................................................... 3-10Programming.................................................................................................... 3-10Related Features.............................................................................................. 3-11Operation.......................................................................................................... 3-11Off-Duty Mode........................................................................................................... 3-13Description....................................................................................................... 3-13Programming.................................................................................................... 3-13Related Features.............................................................................................. 3-13Operation......................................................................................................... 3-14Overflow Options....................................................................................................... 3-15Description....................................................................................................... 3-15Programming.................................................................................................... 3-22Related Features.............................................................................................. 3-23ISSUE 1.0 SL2100ACD Installation Manual i