- 283 -7. Troubleshooting• Common to Windows and Mac OS X• For WindowsWireless LAN Connection Problems (If Wireless LAN Module isFitted)Cause Solution ReferenceThe network connection setting isincorrect.• [Wireless(Infrastructure)] and[Wireless(AP Mode)] cannot beenabled at the same time.• To connect using[Wireless(Infrastructure)], set[Wireless(AP Mode)] to [Disable],and then set[Wireless(Infrastructure)] to[Enable].• To connect using [Wireless(APMode)], set[Wireless(Infrastructure)] to[Disable], and then set[Wireless(AP Mode)] to [Enable].Connecting This Machine to aComputer (User's Manual)[Wireless(Infrastructure)] Notconnected to a wireless access point.• Check that the wireless accesspoint power is switched on.• Check the wireless access pointsettings, and then try the manualsettings or automatic settings.• Restart the wireless LAN function.• On the touch panel, press [DeviceSettings], select [Admin Setup] >[Network Menu] > [Network Setup]> [Wireless (Infrastructure) Setting],and then select [Wirelessreconnection].• Install this machine in a place witha good view and near a wirelessaccess point. (We suggest that thedistance between the machine andthe access point be 30 m or less.)If there is metal, aluminum sash, ora reinforced concrete wall betweenthe machine and wireless accesspoints, connections may be harderto be established.Do not place any electricappliances that emit weak radiowaves (such as microwaves ordigital cordless telephones) close tothe machine.Connecting This Machine to aComputer (User's Manual)[Wireless(AP Mode)] No wirelessdevices (computers, tablets,smartphones) are connected.• Make sure that [Wireless(APMode)] on the machine is set to[Enable].• Confirm the SSID/password for themachine and try Manual Setup.• Make a setting in a location nearthe machine with good visibility.• Up to four devices can beconnected to the machine via thewireless LAN (AP mode). The fifthdevice will be rejected. Disconnectat least one device and try again.Connecting This Machine to aComputer (User's Manual)Cause Solution ReferenceThe IP address is incorrect. • Check that the same IP address isset for the machine and themachine's port setting on thecomputer.• Check that the IP address is notduplicated by another device.• Check that the correct IP address,subnet mask, and gateway addressare set.• If using OKI LPR Utility, check theIP address setting with OKI LPRUtility.Easy SetupOKI LPR UtilityCause Solution Reference
