Samsung OfficeServ 7200 User Instructions

Also see for DS 5000 Series: User guide User instruction User guide User manual Quick reference guide

Contents

25TRANSFERRING CALLSTransfer is used to send any calls to another extension in one of two ways.You cando a screened transfer by informing the other extension who is calling or you cando a blind transfer without notification.• While on a call, press the TRANSFER button and dial an extension number orgroup number. Your call is automatically put on transfer hold—OR—press aDSS button or station group button. Your call is automatically put on transferhold.• Hang up when you hear ringing (this is an unscreened or blind transfer)—OR—wait for the called party to answer and advise him/her of the call andhang up. If the transfer is refused, you will be reconnected to the outside linewhen the called station hangs up or you can press TRANSFER to return to theoutside party.• If you wish to send the call to another extension without waiting for the firststation to hang up, simply press another DSS button—OR—press the CALLbutton or C.O. line button to return to the outside party and begin the trans-fer process again.• When you are transferring a call to a keyset set for Voice Announce or AutoAnswer, the transferred call will always ring.NOTES:1. After the inside party answers, you may alternate back and forth between theparties by pressing the TRANSFER button.2. If you receive No More Calls tone, that station has no button available to re-ceive another call. Press TRANSFER to return to the other party.3. You cannot transfer an Intercom call by pressing a DSS button.You must pressthe TRANSFER button and dial the destination extension number.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and you receive a busy signal,you may camp the call on to this station. Simply hang up when you hear the busysignal. The called party will be alerted that a call is waiting for them.NOTE: If you receive No More Calls tone, that station has no button available toreceive another call. Press TRANSFER to return to the outside caller.HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station. Thebutton that the call appears on will have a slow flashing indicator.• When your phone rings, lift the handset or press the SEND button to answerthe recall.• If you do not answer this recall within a pre-programmed period of time, it willgo to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with anoth-er extension:• Press the TRANSFER button; you will receive transfer dial tone. Your call isplaced on transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRANSFER to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the TRANSFER button will toggle between the outsideparty and internal extension. If necessary you may disconnect either one of theparties by pressing the DROP button.RETRIEVING CALLS HELD AT ANOTHERSTATIONWhen a line is on hold and it appears on your keyset, press the LINE button withthe flashing indicator.When a line is on hold and it does not appear on your keyset, dial 12 plus the linenumber or the extension number of the station that placed the call on hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin dialing.24