TallyGenicom LMPPLS Administrator's Manual

Contents

TallyGenicom LMPPLS Administrator's Manual Manual pdf 125 page image

1254. Verify that files ‘autodmp1’ or ‘autodmp2’ are present in the file list.5. If present, use PrintNet Enterprise Suite to upload these files to your host computer.6. Contact TallyGenicom Customer Support Center and send them the files along with the printer’sconfiguration printout. Refer to the PrintNet Enterprise Suite User’s Manual on how to accomplishthese tasks.Fault MessagesIf a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, andthe message display indicates the specific fault. Fault messages are summarized in Table 13.Displayed faults fall into one of two categories:• Operator correctable• Field service requiredFor the operator-correctable faults, follow the suggested solution in Table 13. After correcting thedisplayed fault, press the CANCEL key to clear the error message and status indicator and resumeprinting. If the fault message reappears, contact your authorized service representative.NOTE: The Maintenance Manual provides more detailed information and procedures for resolving faultconditions. However, many of the procedures described there must be performed only by yourauthorized service representative.Fault Messages Requiring Field Service AttentionIf a fault is not correctable by the operator, the fault message is followed by an asterisk (*). This usuallyindicates that an authorized service representative is needed. You may try two steps to clear the faultbefore calling your authorized service representative:1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your printjob again. If the message does not appear, it was a false indication and no further attention isrequired.2. If the message reappears, press the CANCEL key. If the message disappears, it was a falseindication and no further attention is required. If the message reappears, call your authorized servicerepresentative.Table 13 LCD Message Troubleshooting TableDisplayed Message Can UserCorrect? Explanation Solution12 VOLT FAILED* No The power supply 12volt output has failed.Contact your authorizedservice representative. 1B12 ERROR:PROGRAM MISSING*Yes The printer does notsee a program in flashmemory.There is no program inprinter memory. Downloadprinter firmware again.B13 ERROR:NOTCOMPATIBLE*No Attempting to downloada program that is notcompatible with theprinter.Cycle power to see if themessage clears, if not,contact your authorizedservice representative. 1