9 Troubleshooting9-12 Xerox PE220Solving Other ProblemsThe following chart lists some conditions that may occur and therecommended solutions. Follow the suggested solutions until the problem iscorrected. If the problem persists, please call for service.Paper Feeding ProblemsCondition Suggested solutionsPaper is jammedduring printing.Clear the paper jam. See Clearing Paper Jams onpage 9-4.Paper sticks together. Ensure that there is not too much paper in the tray. Thetray can hold up to 150 sheets of paper, depending onthe thickness of your paper.Make sure that you are using the correct type of paper.See Paper Specifications on page 10-6.Remove paper from the tray and flex or fan the paper.Humid conditions may cause some paper to sticktogether.Multiple sheets ofpaper do not feed.Different types of paper may be stacked in the tray. Loadpaper of only one type, size, and weight.If multiple sheets have caused a paper jam, clear thepaper jam. See Clearing Paper Jams on page 9-4.Paper does not feedinto the machine.Remove any obstructions inside the machine.Paper has not been loaded correctly. Remove paper fromthe tray and reload it correctly.There is too much paper in the tray. Remove excesspaper from the tray.The paper is too thick. Use only paper that meets thespecifications required by the machine. See PaperSpecifications on page 10-6.The paper keepsjamming.There is too much paper in the tray. Remove excesspaper from the tray. If you are printing on specialmaterials, use one sheet of paper at a time.An incorrect type of paper is being used. Use only paperthat meets the specifications required by the machine.See Paper Specifications on page 10-6.There may be debris inside the machine. Open the frontdoor and remove the debris.Transparencies sticktogether in the paperexit.Use only transparencies specifically designed for laserprinters. Remove each transparency as it exits from themachine.Envelopes skew orfail to feed correctly.Ensure that the paper guides are against both sides ofthe envelope.
