Advanced Guide > Troubleshooting > Cannot Connect to Computer with a USB Cable ProperlyCannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"Thisdevice can perform faster" Message Is DisplayedIf your system environment is not fully compatible with Hi-Speed USB, the machine will operate ata lower speed provided under USB 1.1. In this case, the machine operates properly but printing orscanning speed may slow down due to communication speed.Check: Check the following to make sure that your system environment supportsHi-Speed USB connection.Does the USB port on your computer support Hi-Speed USB connection?Do the USB cable, and the USB hub if you are using one, support Hi-Speed USBconnection?Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is nolonger than around 10 feet / 3 meters.Does the operating system of your computer support Hi-Speed USB connection?Obtain and install the latest update for your computer.Does the Hi-Speed USB driver operate properly?Obtain the latest version of the Hi-Speed USB driver compatible with your hardwareand reinstall it on your computer.ImportantFor details on Hi-Speed USB of your system environment, contact the manufacturer ofyour computer, USB cable, or USB hub.Page topPage 823 of 973 pagesCannot Connect to Computer with a USB Cable Properly
