Advanced Guide > Troubleshooting > Problems with Scanning > ScanGear (Scanner Driver) Does Not StartScanGear (Scanner Driver) Does Not StartCheck 1: Make sure that the MP Drivers is installed.If it is not installed, insert the Setup CD-ROM into the computer's disc drive, then select Custom Installand install MP Drivers.Check 2: On the File menu of the application, select Select Source andselect the machine.ImportantDo not select the model name that includes WIA in it.NoteThe operation may differ depending on the application.Check 3: Start from a TWAIN-compliant application.Page topPage 865 of 973 pagesScanGear (Scanner Driver) Does Not Start