8.4.2 Users—ICDG Management—ACD ReportDescriptionOn this screen, users designated as an ACD supervisor can create ACD reports on ICD groups after filteringaccording to group, agent, or call. Filtering types are separated by tabs.Supervisor selectionSelects the ACD supervisor from a drop-down list.This operation is available only at the User (Administrator) level.Value RangeRegistered ACD supervisorsMaintenance Console Location8.4.2 Users—ICDG Management—ACD ReportFeature Guide References2.2.2.9 Supervisory Feature (ACD)Report ProfilesFollow the procedure below to save/load ACD report profiles. The type of ACD report (Group/Agent/Call) andfilter conditions are saved in each profile.1. Click the Report Profiles button.2. To load a previously saved report profile, click a profile to select it, and then click the Load button.3. To save the current report profile, assign a name in Profile Name (max. 32 characters), and then click theSave button.Maintenance Console Location8.4.2 Users—ICDG Management—ACD ReportFeature Guide References2.2.2.9 Supervisory Feature (ACD)OptionFollow the procedure below to set ACD report options.1. Click the Option button.2. Select the ACD Report - Export CSV File Format.Value RangeComma(,), Semicolon(;)3. Click OK.Maintenance Console Location8.4.2 Users—ICDG Management—ACD ReportPC Programming Manual 1618.4.2 Users—ICDG Management—ACD Report
