11.5.4 PBX Configuration–[3-5-4] Group—Incoming CallDistribution Group—ACD SupervisorThis screen is only available at Installer level.DescriptionAfter specifying an ICD Group to be monitored, specify a User (User) or User (Administrator) as an ACDsupervisor to begin monitoring. The ACD supervisor can monitor an ICD Group, manage and analyse statisticalinformation, and create an ACD report.For details about ICD Group management by the ACD supervisor, see 8.4 Users—ICDG Management.To set the ACD Supervisor1. Click the button. The Set ACD Supervisor screen is displayed.2. From the users listed in the Normal User window, click a user to select it as the ACD supervisor, and thenclick the right arrow button to move the selected user to the ACD Supervisor window. To remove a selecteduser, click a user on the ACD Supervisor window to select it, and then click the left arrow button.3. Click OK.The ACD supervisor selected above is displayed as follows.First NameThe first name of the ACD supervisor (reference only).Last NameThe last name of the ACD supervisor (reference only).Ext. No.The extension number of the ACD supervisor (reference only).To assign the ICD Groups that are monitored by the ACD Supervisor.1. In the ICD Group column, click the Edit button for the ACD supervisor. The Set ACD Supervisor ICDGroup screen is displayed.2. From the ICD Groups listed in the Available ICD Group window, click an ICD Group to select it forassignment to the ACD supervisor, and then click the right arrow button to move the selected ICD Groupto the Selected ICD Group list. To remove a selected ICD Group, click an ICD Group on the SelectedICD Group list to select it, and then click the left arrow button.3. Click OK.Feature Guide References2.2.2.9 Supervisory Feature (ACD)598 PC Programming Manual11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor
