198 6 Troubleshooting6.7 Network-related ProblemsFor information on how to resolve network-related printing problems, refer to the “CD-ROMDocumentation (HTML)” on the Driver CD Kit CD-ROM.The following are the problems you may encounter when using CentreWare InternetServices, E-mail Print, or E-mail Notification Service, or when connected to IPv6. When anerror message or error code is displayed, refer to “6.6 Error Messages and Error Codes”(P. 185) to remedy the error.CentreWare Internet Services ProblemsSymptom Cause/RemedyCannot access CentreWareInternet Services.Is the printer running normally?Check if the printer is switched on.Is Internet Services activated?Print out the [Configuration Report] to see if Internet Services is activated.Is the URL entered correctly?Check the URL. If you still cannot access the service, enter the printer's IP addressinstead of the URL.Is the HTTP port number correct?Check the HTTP port number again. If you changed the port number, you must entera “:” (colon) and then the port number after the address when accessing CentreWareInternet Services.Example) http://printer1.example.com:80/If SSL/TLS server communication is enabled, did you enter the address correctly inthe address field?If SSL/TLS server communication is enabled, start the address with “https” instead of“http”. Also, if you changed the SSL/TLS port number, enter a “:” (colon) before theport number.Example) https://printer1.example.com:80/Is your web browser using a proxy server?CentreWare Internet Services cannot be accessed depending on the proxy serverbeing used.Trying accessing the service without using a proxy server.Refer to• Online help for your web browserThe “Please wait...” message isdisplayed on the web browserand does not disappear.Wait for a while as instructed.If nothing happens, refresh the web browser. If this does not help, check if the printeris running normally.The latest information is notdisplayed.Click [Refresh].The [Refresh] button does notwork.The contents in the right frame donot change even when a differenttopic is selected in the left frame.The service is slow.Is your operating system or web browser supported by CentreWare InternetServices?Refer to “1.6 Configuring the Printer Using CentreWare Internet Services” (P. 35) tosee if your operating system or web browser is supported by the service.If your browser is using a proxy server, the window may not refresh properly or maybecome slow.Trying accessing the service without using a proxy server.Old information may be cached on your web browser.Clear all the information cached on the web browser.The contents projected on thescreen are distorted.Change the window or font size setting on the web browser.
