Chapter 13 Troubleshooting 13-5TroubleshootingLCD MessagesThe following messages are displayed in the LCD when the copier/fax is performing afunction or encounters an error. The error code appears in the Activity Report. (1 p. 11-3)Message Error Code Cause ActionAUTO REDIALBLACK INK EMPTYBUSY/NO SIGNAL——#005/018The unit is waiting toredial the other party’snumber because the linewas busy or the otherparty did not answerwhen you tried to sendthe document.The Black ink tank in theColor BJ cartridge isempty or its ink mayhave dried out.The telephone numberyou dialed is busy.The fax number dialedwas incorrect.The other party’s faxmachine is not working.The other party is notusing a G3 machine.The touch tone/rotarypulse setting on your unitis incorrect.The receiving faxmachine did not answerwithin 55 seconds (afterall automatic redialingattempts).Wait for the unit toautomatically redial thenumber. If you want tocancel automatic redialing,wait until the unit startsdialing the number, pressStop then T. (1 p. 7-10)Clean the BJ cartridge printhead (1 p. 12-10). If themessage remains in theLCD, replace the Black inktank (1 p. 12-14). The unitwill then print automaticallyany faxes received inmemory.Try sending the documentat a later time.Check the fax number anddial again.Contact the other party andhave them check their faxmachine.Contact the other party andask them to send orreceive the documentusing a G3 machine.Set your unit to the settingthat matches yourtelephone line. (1 p. 3-8)Contact the other party andhave them check their faxmachine. You can try tosend the documentmanually (1 p. 7-7). Foran overseas call, addpauses to the registerednumber. (1 p. 9-2)
