13-18 Troubleshooting Chapter 13 The extension phone disconnects while you are talking.The power cord may not be plugged in securely.• Check that the power cord is plugged securely into the copier/fax and into the walloutlet (1 p. 2-7). If the unit is plugged into a power strip, make sure the power strip isplugged in and turned on.Copying Problems The copier/fax will not make a copy.The BJ cartridge or ink tanks may need to be replaced.• Determine if the problem is with the BJ cartridge or ink tanks (1 p. 12-7), and replaceif necessary. (1 pp. 12-11, 12-14)You may be trying to make copies with the incorrect BJ cartridge installed in thecopier/fax.• The copier/fax cannot make copies in color while the Black BJ cartridge is installed.Replace the BJ cartridge with the Color BJ cartridge. (1 p. 12-11)The document may not have been loaded correctly into the ADF (AutomaticDocument Feeder).• Remove the document, stack it if necessary, and load it into the ADF (AutomaticDocument Feeder) correctly. (1 p. 4-3)• Check that the document feed lever is set for the type of document you are copying.(1 p. 4-2)• Make sure the operation panel is closed.The BJ cartridge or ink tanks may not be installed properly.• Make sure the BJ cartridge and ink tanks are installed properly. (1 pp. 12-11, 12-14)The copier/fax may not be operating properly.• Print the nozzle check pattern. (1 p. 12-9) MEMORY FULL appears in the LCD when making multiple copies.The unit’s memory is full.• Print or delete any documents stored in memory (1 pp. 7-15, 7-17) to free up spacein the unit’s memory, then start again.The document you are copying may have too many graphics.• If multiple pages are being copied, separate the pages into smaller stacks. If not,make the desired number of copies one at a time as needed.
