Chapter 1 Introduction 1-5IntroductionCustomer SupportYour copier/fax is designed with the latest technology to provide trouble-free operation.If you encounter a problem with the unit’s operation, try to solve it by using theinformation in Chapter 13, Troubleshooting. If you cannot solve the problem or if youthink your copier/fax needs servicing, contact the Customer Care Center.Getting Help From CanonCanon U.S.A., Inc. offers a full range of customer technical support* options:• For e-mail technical support and answers to frequently asked questions(www.ccsi.canon.com)• 24-hour, 7-day-a-week automated support for troubleshooting issues on most currentproducts (1-800-423-2366)• 24-hour, Fax-On-Demand System for product specifications and technical information(1-800-526-4345)• Free technical support Monday–Saturday (excluding holidays) for products still underwarranty** (1-757-413-2848)• Technical support 7 days a week (excluding holidays) for products no longer underwarranty, at $9.99 per incident (1-757-413-2848)nWithin Canada, call for technical support 24 hours a day, 7 days a week(1-800-OK-CANON).* Support program specifics subject to change without notice.** Refer to individual product information for warranty details.
