13-20 Troubleshooting Chapter 13Print Quality Problems The print quality is not what you expect; print is not clear, is splashed, has missing dots or whitestreaks.The paper you are using may not be supported by the copier/fax.• Make sure you are using the recommended paper. (1 Chapter 5, Paper Handling)You may be printing on the wrong side of the paper.• Some papers have a “right” side for printing. If the print quality is not as clear as youwould like it to be, try turning the paper over and printing on the other side.The nozzles on the BJ cartridge print head may be clogged.• Refer to the flow chart (1 p. 12-8) and clean the BJ cartridge print head if necessary.(1 p. 12-10)The BJ cartridge or ink tanks may not be installed properly.• Make sure the BJ cartridge and ink tanks are installed properly. (1 pp. 12-11, 12-14)The BJ cartridge or ink tanks may need to be replaced.• Determine if the problem is with the BJ cartridge or ink tanks (1 p. 12-7), and replaceif necessary. (1 pp. 12-11, 12-14)The BJ cartridge print head may be worn out.• Determine if the problem is with the BJ cartridge print head (1 p. 12-7) and replacethe BJ cartridge if necessary. (1 p. 12-11) The printout contains blurred or smudged ink.The paper you are using may not be supported by the copier/fax.• Make sure you are using the recommended paper. (1 Chapter 5, Paper Handling)You may be printing on the wrong side of the paper.• Some papers have a “right” side for printing. If the print quality is not as clear as youwould like it to be, try turning the paper over and printing on the other side. Colors are missing.The BJ cartridge print head may need cleaning.• Refer to the flow chart (1 p. 12-8) and clean the BJ cartridge print head if necessary.(1 p. 12-10) Colors in a line are uneven or different from previous lines.The paper you are using may not be the best for the images you are printing.• Experiment with different paper types.
