Chapter 13 Troubleshooting 13-13TroubleshootingPaper Feeding Problems Paper does not load.The multi-purpose tray may contain too many sheets.• Make sure the paper stack in the multi-purpose tray is below the paper limit mark (P).(1 p. 2-15)Paper may not be loaded correctly.• Make sure the paper stack is loaded properly in the multi-purpose tray, and that thepaper guide is adjusted correctly. (1 p. 2-15) Paper is loaded skewed. (Printing is skewed.)Paper may not be loaded correctly.• Make sure the paper stack is loaded properly in the multi-purpose tray, and that thepaper guide is adjusted correctly. (1 p. 2-15)• Make sure the right edge of the paper stack is aligned with the right side of the multi-purpose tray and the paper guide is aligned with the left edge of the stack. (1 p. 2-17)• Make sure the paper exit path is clear. Multiple sheets load into the copier/fax at the same time.Paper may not be loaded correctly.• Make sure the paper stack is loaded properly in the multi-purpose tray, and that thepaper guide is adjusted correctly. (1 p. 2-15)Sheets of paper may be sticking together.• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keepsthe sheets of paper from sticking together. (1 p. 2-17)The multi-purpose tray may contain too many sheets.• Make sure the paper stack in the multi-purpose tray is below the paper limit mark (P).(1 p. 2-15)• Do not exceed the maximum loading capacity of the multi-purpose tray. (1 p. 5-2)• Do not force the paper stack into the multi-purpose tray.Different types of paper may be loaded in the multi-purpose tray.• Load only one type of paper.• Make sure you load paper that meets the paper requirements for the copier/fax.(1 Chapter 5, Paper Handling) Repeated paper jams occur.The paper you are using may be causing the jams.• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keepsthe sheets of paper from sticking together. (1 p. 2-17)• Check that the paper you are using and your printing environment are within thespecifications of the unit. (1 Chapter 5, Paper Handling)
