Action Yes NoStep 4a Check if the internal option is selected.It may be necessary to manually add the internal option in the printerdriver to make it available for print jobs. For more information, see“Updating available options in the printer driver” on page 46.b Resend the print job.Does the internal option operate correctly?The problem is solved. Contact technicalsupport.Tray problemsAction Yes NoStep 1a Pull out the tray, and then do one or more of the following:• Check for paper jams or misfeeds.• Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray.• If you are printing on custom‑size paper, then make sure that thepaper guides rest against the edges of the paper.• Make sure the paper is below the maximum paper fill indicator.• Make sure paper lies flat in the tray.b Check if the tray closes properly.Is the tray working?The problem is solved. Go to step 2.Step 2a Turn off the printer, then wait about 10 seconds, and then turn theprinter back on.b Resend the print job.Is the tray working?The problem is solved. Go to step 3.Step 3Check if the tray is installed and recognized by the printer.Print a menu settings page, and then check if the tray is listed in theInstalled Features list.Is the tray listed in the menu settings page?Go to step 4. Reinstall the tray. Formore information, seethe setupdocumentation thatcame with the tray.Step 4Check if the tray is available in the printer driver.Note: If necessary, manually add the tray in the printer driver to make itavailable for print jobs. For more information, see “Updating availableoptions in the printer driver” on page 46.Is the tray available in the printer driver?The problem is solved. Contact technicalsupport.Troubleshooting 267
