Tray linking does not workNotes:• The trays can detect paper length.• The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu.Action Yes NoStep 1a Open the trays, and then check if they contain paper of the same sizeand type.• Check if the paper guides are in the correct positions for the sizeof the paper loaded in each tray.• Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray.b Resend the print job.Do the trays link correctly?The problem is solved. Go to step 2.Step 2a From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the trays to be linked.Note: The paper size and type must match for trays to be linked.b Resend the print job.Do the trays link correctly?The problem is solved. Contact technicalsupport.Large jobs do not collateAction Yes NoStep 1a From the Finishing menu on the printer control panel, set Collate to(1,2,3) (1,2,3).b Resend the print job.Did the job print and collate correctly?The problem is solved. Go to step 2.Step 2a From the printer software, set Collate to (1,2,3) (1,2,3).Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides thesetting in the Finishing menu.b Resend the print job.Did the job print and collate correctly?The problem is solved. Go to step 3.Troubleshooting 276
