Action Yes NoStep 2Check the cable and the USB or parallel interface card connection.Use the correct cable, and then make sure it is securely connected tothe USB or parallel interface card.Does the USB or parallel interface card operate correctly?The problem is solved. Contact technicalsupport.Paper feed problemsPaper frequently jamsAction Yes NoStep 1a Pull out the tray, and then do one or more of the following:• Make sure paper lies flat in the tray.• Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray.• Check if the paper guides are aligned against the edges of thepaper.• Make sure the paper is below the maximum paper fill indicator.• Check if you are printing on a recommended paper size and type.b Insert the tray properly.If jam recovery is enabled, then the print jobs will reprintautomatically.Do paper jams still occur frequently?Go to step 2. The problem is solved.Step 2a Load paper from a fresh package.Note: Paper absorbs moisture due to high humidity. Store paper inits original wrapper until you use it.b Resend the print job.Do paper jams still occur frequently?Go to step 3. The problem is solved.Step 3a Review the tips on avoiding jams. For more information, see “Avoidingjams” on page 230.b Follow the recommendations, and then resend the print job.Do paper jams still occur frequently?Contact technicalsupport.The problem is solved.Troubleshooting 269
