Confidential and other held jobs do not printNote: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory toprocess additional held jobs.Action Yes NoStep 1Open the held jobs folder on the printer display, and then verify that yourprint job is listed.Is your print job listed in the held jobs folder?Go to step 2. Select one of the Printand Hold options, andthen resend the printjob. For moreinformation, see“Printing confidentialand other held jobs” onpage 83.Step 2The print job may contain a formatting error or invalid data.• Delete the print job, and then send it again.• For PDF files, generate a new PDF, and then print it again.If you are printing from the Internet, then the printer may be readingmultiple job titles as duplicates and deleting all jobs except the first one.For Windows usersa Open the Print Properties folder.b From the Print and Hold dialog, select the “Keep duplicate documents”check box.c Enter a PIN number.For Macintosh usersSave each print job, name each job differently, and then send theindividual jobs to the printer.Does the job print?The problem is solved. Go to step 3.Step 3Free up additional printer memory by deleting some of the held jobs.Does the job print?The problem is solved. Add additional printermemory.Troubleshooting 273
