Partial document or photo scansAction Yes NoCheck the placement of the document or photo.Make sure the document or photo is loaded facedown on the scannerglass in the upper left corner.Is the document or photo loaded correctly?Contact technicalsupport.Load the document orphoto loadedfacedown on thescanner glass in theupper left corner.Cannot scan from a computerAction Yes NoStep 1Make sure the printer is turned on and that Ready appears on the printerdisplay before scanning a job.Does Ready appear before scanning the job?Go to step 3. Go to step 2.Step 2Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on.Is there an error message on the printer display?Clear the errormessage.Go to step 3.Step 3Check the cable connections between the printer and the print server tomake sure they are secure.For more information, see the setup documentation that came withthe printer.Are the cable connections between the printer and the print serversecure?Contact technicalsupport.Tighten the cableconnections.Troubleshooting 309
