Action Yes NoStep 2From the printer control panel, set the paper size in the Paper menu tomatch the paper loaded in the tray.Does the paper size match the paper loaded in the tray?Go to step 3. Do one or more of thefollowing:• Specify the papersize from the traysettings to matchthe paper loaded inthe tray.• Change the paperloaded in the trayto match the papersize specified in thetray settings.Step 3a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog.b Resend the print job.Are the margins correct?The problem is solved. Contact technicalsupport.Paper curlAction Yes NoStep 1Move the width and length guides in the tray to the correct positions forthe size of the paper loaded.Are the width and length guides positioned correctly?Go to step 2. Adjust the width andlength guides.Step 2From the printer control panel, set the paper type and weight in the Papermenu to match the paper loaded in the tray.Do the paper type and weight match the type and weight of the paper inthe tray?Go to step 3. Specify the paper typeand weight from thetray settings to matchthe paper loaded in thetray.Step 3a Depending on your operating system, specify the paper type andweight from Printing Preferences or from the Print dialog.b Resend the print job.Is the paper still curled?Go to step 4. The problem is solved.Step 4a Remove the paper from the tray, and then turn it over.b Resend the print job.Is the paper still curled?Go to step 5. The problem is solved.Troubleshooting 283
