CHAPTER 13 - TROUBLESHOOTING AND MAINTENANCEEATON PXG200E User Manual • IM02603001E Rev 5, 11-May-2012 • Firmware Version 5.03:3835150Troubleshooting MatrixProblem Possible Causes SolutionCannot loginLost password Reset passwords and IP addresses using theResetting Lost Passwords and IP Addresses onpage 149.Incorrect IP address set atPXG200EUSB drivers not installed properly Install USB drivers according to procedure inUSB Driver Installation on page 155.USB or Ethernet LAN cabledisconnected Reseat cablesData seems to freezewhen viewed on a webbrowser or the browserstops respondingCommunications interrupted Press CTRL and F5 simultaneously to reload the websession.Cannot access devicesconnected to INCOM orCOM1 (Modbus RTU)portIncorrect wiringMake sure devices are connected to the networkaccording to Eaton Electrical Field DevicesCommunication Wiring Specification (TD 17513). Payparticular attention to the polarity. Also see the COM1Connection Chart on page 5.Loose connections Check for loose connections and repair.COM1 and INCOMindicators are flashingperiodicallyNormal operationThe indicator blinks Green when COM1 device(s) arenot responding. When COM1 devices are responding,indicator blinks a Yellow / Red hue depending uponthe amount of signal traffic. No blinking when nodevices are connected.COM1 and INCOM indi-cators are NOT flashingperiodicallyPXG200E is being rebootedThe INCOM traffic indicator and the COM1 traffic indi-cator will flash Red, Green and Yellow / Green whilethe unit boots. This is normal.Internal PXG200E communicationslocked upReboot the PXG200E by pressing the Hard ResetSwitch momentarily. During the rebooting process,the COM1 and INCOM indicators will be solid green.Theindicators should resume normal operation withintwo to three minutes.Cannot access PXG200Evia Modbus TCP clientModbus TCP settings on PXG200Eare incorrectRefer to the Connecting to Modbus TCP Clientson page 141. Make sure that the “Enable” box ischecked and the port address matches the portaddress of the Modbus TCP client. Consult your ITdepartment for help on setting these parameters.Incorrect IP address set atPXG200EReset passwords and IP addresses using theResetting Lost Passwords and IP Addresses onpage 149.
