CHAPTER 2. MMC Programming2-206 © SAMSUNG Electronics Co., Ltd.[607] UCD OPTIONSSets up UCD options when an AA card has been installed. MMC 601 must have alreadybeen used to define a UCD group with an overflow destination of an AA port or group.(A group is preferred over a port because a group allows multiple paths into the AA cardand therefore has greater traffic handling capabilities.) When the group overflow timer inMMC 601 expires, the caller will be routed to the AA card. It is here that the caller isplayed the UCD ‘FIRST MESSAGE’ and ‘SECOND MESSAGE’ while in queue.This will continue until an agent becomes free or the caller is transferred to a finaldestination.The following program options apply:No Option Description00 FIRST MESSAGE After the caller has overflowed from the UCD group, the firstmessage will immediately play.This message will only be played once for the caller.01 SECOND MESSAGE If no agent has become free after the UCD recall time (see UCDRecall Time), the caller will be played the second message.This message will be repeated for as long as the caller is inqueue, at an interval specified in the UCD Recall timer below.02 EXIT CODE While the caller is hearing a message (but not during MOH),the caller may dial the DTMF digit specified here and betransferred immediately to the final destination. (see FinalDestination) The exit code is optional and does not need to beused. If used, the first and second messages may be modified toprovide instructions on its use.03 RETRY COUNT The UCD program is designed to route a caller to a ‘finaldestination’ after a programmable number of ‘loops’ through theUCD message. The range of this counter is 0 to 99. 00 meansthat there is no retry counter and the caller will remain in theUCD queue until answered. Any non zero value will route a callerthrough the UCD loop that many times before going to the finaldestination. The UCD will route calls to the final destinationimmediately if all members of the group are either out of group orin DND.Example: If this counter is set to 02, callers reaching a busygroup will hear the first UCD message, be placed on hold, hearthe second UCD message, be placed on hold, and finally hearthe second message again before being transferred to the finaldestination.
