X ero x 4 5 95 C op i e r/P ri n te r U s er G ui d e11 -2 411 . P r ob l e m S ol v i n gTrouble during ScanningThis section describes solutions for problems encountered duringscanning.NOTE: An optional package be necessary for this feature. Formore information, contact the Customer Support Center.Unable to Scan with the MachineThis section describes solutions when you are unable to scan.Document not fedproperly from thedocument feederCause Document size is too small.Action The minimum size of the document that can beloaded on the document feeder is A5.Refer to “Step 1 Load Documents” on page 3-2.Cause The right type of document is not being used.Action The document feeder cannot be used with irregularsized documents, business cards, transparencies, orthin documents.In addition, documents with tags, paper clips, andcellophane tape cannot be used.Refer to “Step 1 Load Documents” on page 3-2.Cause The document guides are in the incorrect position.Action Set the document guides to correctly match thedocument size.Refer to “Step 1 Load Documents” on page 3-2.Cause Part of the document is ripped and a piece of paperremaining in the document feeder.Action Open the document feeder cover and remove thepiece of paper.Refer to “Document Jams” on page 11-80.Cause Documents of different sizes are set.Action When using documents of different sizes you mustspecify Mixed Size Originals, otherwise, a paperjam will result. When setting documents of differentsizes, be sure to specify Mixed Size Originals.Refer to “Mixed Size Originals” on page 3-42.
