System Guide 1- 5Gateway and Network ConfigurationTroubleshooting JDF GatewayThe following logs are important for troubleshooting problems:If there was no response from the agent to the browser, one or allof the following can be done.1. Enter the following command at a terminal:ps -ef | grep javaIf you see the following line, the JDFGW is likely to be alive.root 5845 1 0 Sep 07 pts/5 12:08 /opt/XRXnps/XRXweb/jre/bin/java -Xms128M -Xmx128M -Xmn32M -XX:MaxPermSize=64M -Since JDFGW shares a single JVM with Internet ServicesGateway, there is no single process dedicated to JDFGW.In addition to this, look at the JDFGW log file2. Logging files are located at /var/spool/XRXnps/log/JdfJmfGateway.log.03. Upon a new restart of FreeFlow Print Server or new restart ofJDFGW, the JDFGW log shows:2006.06.06 16:27:07 INFOcom.xerox.gateways.jdfjmf.common.JmfGatewayListenerinit [thread-10] Gateway Running on http://[server IPaddress will appear]To indicate that JDFGW is running and now ready to processJDF tickets.4. By default, JDFGW is configured to log all messages. Thereare many levels of logging:SEVERE (highest value)WARNINGINFOCONFIGFINEFINERFINEST (lowest value)If you wish to change the level of logging, you can do so byediting the configuration file /opt/XRXnps/configuration/printSvc.config :# Set the default logging level for the root logger.level = With value being SEVERE/WARNING/INFO/CONFIG/FINE/FINER/FINEST
