7-4 System GuideTroubleshootingYou should see the above since the agent should be inactivemost of the time. If you see something other than the above,the agent is not functioning properly. You may take an outloador call Service.Client problemsClient problems are handled differently depending on the clientplatform used.Windows problemsA job is submitted from a Windows client and is not received bythe printer queue.If the Xerox Document Submission client application does not runproperly or the job cannot be submitted to a queue, perform thefollowing:The user must exit the Xerox Document Submission and WindowsapplicationsVerify the user is logged on to the appropriate file server.Restart the Xerox Document Submission software at the clientworkstation.Macintosh problemsA job is submitted from a Macintosh client and the printer queuescannot be viewed.If the Macintosh client cannot view any printer queues from theChooser, perform the following:1. Verify that the AppleTalk network is up and that there is atleast one router on the network.2. If there is no router on the AppleTalk network, jobs cannot besubmitted through the AppleTalk gateway. When a routerbecomes available, reboot the controller to submit jobs throughthe AppleTalk gateway.3. If there is a router on the Apple Talk network, delete the “/opt/XRXnps/bin/atports” file at the controller andreboot.NOTE: You must be logged in as the root user to delete this file.
