System Guide 7- 1Troubleshooting7 TroubleshootingThis section covers the various faults that you may encounter inusing the Xerox FreeFlow ® Print Server. Declared faults are thosethat display a message to indicate a problem. Undeclared faultsare problems that you may encounter that do not display amessage or a visual indicator on the user interface.Calling for serviceBefore calling the Customer Service Support Center, ensure youhave read this information and have tried the corrective actionsdescribed in this document. If the problem persists, gather thenecessary information and call the appropriate Customer ServiceSupport Center phone number. Your site representative cansupply you with the telephone number for the Customer ServiceSupport Center in your area.The Xerox Welcome Center number is (800-821-2797). Thecustomer support direct TTY number for assistance is 1-800-735-2988.Before calling for service, make note of the following:• Print/job fault messages that appear on the system controller.• Status messages that appear on the printer control console.• Indicator lights that may or may not be lit.• Status codes that appear in the message display of the tapedrive control panel if there is a tape drive problem.Your call is answered by a representative who asks you for yourequipment serial number. Ensure that you have this available atthe time of the call.Declared faultsDeclared faults that you may encounter on your system arecategorized as printer faults or job faults.
