System Guide 7- 9TroubleshootingGateway problemsGateway logs reveal how the data is being received by thesystem./opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)/opt/XRXnps/log/XLP.Debug.Log/opt/XRXnps/log/Socket.Debug.LogPDL problemsIf a problem exists with a PDL job, the System Administrator canask the job submitter specific questions to identify the problem.Possible questions that may help are the following:• What printer driver was used to create the file?• What application was used to create the file?• Do all applications create this file format?• Have you tried to use a different printer driver? If not, do so toconclude if it also creates problems.• Has the file printed previously on a different printer?• Was the file recreated and resubmitted?• Have you checked to see if the destination queue is acceptingfiles? Were the resources adequate?• Did this file or a similar file print on a previously installedversion of the system software?PostScript problemsThe following questions may be helpful to ask when trying toisolate a PostScript problem:• What printer driver was used to create the file?• What client/application was used to create the file?• Was the file recreated and resubmitted with a different driver?What was the result?• Is there a printed PostScript error page, and what errors werelisted?• Is the queue faulted, or is it accepting jobs?• Did this file or a similar file print on a previously installedversion of the system software?• Will the job print on any other PostScript printers?• Does the PostScript file distill properly using Acrobat Distiller?TIFF problemsThe following questions may be helpful to ask when trying toisolate a TIFF problem:
