7-6 System GuideTroubleshooting1. Log in as root.2. Kill tcmrpcsvc process3. Restart tcmrpcsvc process with/opt/XRXnps/XRXtpclnt/bin/tcmrpcsvcfrom a terminal window to monitor its output message.4. Start Tape Client user interface in stand-alone mode withopt/XRXnps/XRXtpclnt/bin/tapeclientfrom a terminal window to monitor its output message.Print quality problemsAn image quality problem exists if a job has been submittedsuccessfully, but does not print correctly.NOTE: If Image Quality parameters are changed, the XeroxFreeFlow Print Server software must be restarted for the changeto take affect.NOTE: The Image Quality default settings are optimized for theprinter. If changes are made, the factory installed defaults can berestored by selecting [Defaults]. Selecting [Reset] sets the ImageQuality parameters to the most recently applied setting.To determine the print quality problem and possibly fix theproblem, perform the following:1. Retrieve the error page if one was printed.2. Submit the job to a draft PostScript printer if one is available todetermine if the master is valid.3. Ensure that jobs are sent to the correct queue.4. Ensure that a valid PDL is used.5. If the problem still exists, recreate the job with a different printdriver and resubmit the job to the printer.Font problemsA font problem exists when incorrect printed fonts have characterspacing, jagged characters, text running off the page, orsentences running into each other.To determine and fix the font problem, perform the following:1. Determine if the font is being downloaded with the job.NOTE: If a downloaded font is not found, font substitutionoccurs and an error page is printed.2. If the font is not being downloaded with the job, determine ifthe font is loaded on the server by viewing the Fonts module ofthe Xerox FreeFlow Print Server.
