System Guide 7- 5TroubleshootingFreeFlow problemsA job is submitted from a FreeFlow client and does not print.If the message, “Warning: cannot open the file xdms/.gf/.tif. Select OK to continue or cancelto stop the print job.” is displayed, perform the following:1. Place the queue to which the DigiPath jobs are being sent onhold. Do this by changing the accept status to “no”.2. Wait until all jobs have completed printing.3. Purge the /var/spool/XRXnps/var/spool/data/xdms directory.GUI problemsIf any of the modules of the Xerox FreeFlow Print Server do notfunction or if you cannot use Exit to restart the system, perform thefollowing:• Xerox FreeFlow Print Server icons disappear or do notrespond.• If the GUI opens with a black, blank background and the labelnames of the modules do not appear correctly, perform thefollowing:1. Determine if the /opt/XRXnps/XRXservui/data/locale//resources directory exists.2. Determine if the /opt/XRXnps/XRXservui/data/ui.mn.con-fig file exists.3. If the above files do not exist, set the XAPPLRESDIR environ-ment variable by entering the following:setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/locale/resourcesNOTE: The “Locale” is the locale of your server.– en_US for U.S. English– in_UK for U.K. English– fr for French– es for Spanish– de for German– it for Italian– ja for JapaneseTape Client problemsVerify that the tcmrpcsvc process is alive:ps -ef | grep tecmrpcsvcIsolate the problem by monitoring the tcmrpcsvc processoperations using the following procedure:
