7-1 0 System GuideTroubleshooting• Is the file a true TIFF, or is it a TIFF wrapped in a PostScriptwrapper?• Did the PostScript error page list the error as “DecompositionTask Failed” to indicate that the tags and compression formatsof this file are not supported?• What type of client and application were used to submit thefile?• Can the TIFF image be viewed using any software package?• Does the error page list errors such as “image mask”,“Xeroximage” or “image” to indicate that the FTP transmissionof the file has corrupted the TIFF image data?• If the file has an orientation problem, has an attempt beenmade to change the orientation using the Xerox ClientSoftware print command orientation switch?• What compression format was used to compress the file?• What dots per inch (dpi) resolution was used or intended forthe file?PDF problemsThe following questions may be helpful to ask when trying toisolate a PDF problem:• Was the PDF created from the original PostScript using thelatest version of Adobe’s PDF Distiller?• Does the original PostScript file print correctly?• Will all of the pages of the job open with Adobe Acrobat?• What application and/or PDF software created the PDF file?• With the printer’s error pages turned on, does the printerproduce a PostScript error page?• Has the file been redistilled again using a newer PostScript?• Are all of the document fonts downloaded and included withinthe job?• What was used to create the PDF? PDF Writer or Adobe’sPDF Distiller?
