Customer Assistance andInformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are importantto your dealer and to Cadillac. Normally, anyconcerns with the sales transaction or theoperation of your vehicle will be resolved byyour dealer’s sales or service departments.Sometimes, however, despite the best intentionsof all concerned, misunderstandings can occur.If your concern has not been resolved to yoursatisfaction, the following steps should be taken:STEP ONE: Discuss your concern with a memberof dealership management. Normally, concernscan be quickly resolved at that level. If the matterhas already been reviewed with the sales,service or parts manager, contact the owner of thedealership or the general manager.STEP TWO: If after contacting a member ofdealership management, it appears your concerncannot be resolved by the dealership withoutfurther help, contact the Cadillac CustomerAssistance Center, 24 hours a day, by calling1-800-458-8006. In Canada, contact the CanadianCadillac Customer Communication Centre bycalling 1-888-446-2000.We encourage you to call the toll-free number inorder to give your inquiry prompt attention. Pleasehave the following information available to givethe Customer Assistance Representative:• Vehicle Identification Number (VIN). This isavailable from the vehicle registration ortitle, or the plate at the top left of theinstrument panel and visible through thewindshield.• Dealership name and location.• Vehicle delivery date and present mileage.When contacting Cadillac, please remember thatyour concern will likely be resolved at a dealer’sfacility. That is why we suggest you followStep One first if you have a concern.488
