Use recommended paper• Use only recommended paper or specialty media.• Do not load wrinkled, creased, damp, bent, or curled paper.• Flex, fan, and straighten paper before loading it.• Do not use paper that has been cut or trimmed by hand.• Do not mix paper sizes, weights, or types in the same tray.• Make sure the paper size and type are set correctly on the computer or printer control panel.• Store paper according to manufacturer recommendations.Understanding jam messages and locationsWhen a jam occurs, a message indicating the jam location and information to clear the jam appears on the printerdisplay. Open the doors, covers, and trays indicated on the display to remove the jam.Notes:• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to thestandard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does notguarantee that the page will print.123456978 1Jam access area Printer control panel message What to do1 Automaticdocument feeder(ADF)[x]‑page jam, open ADF to clearjam. [28y.xx]Remove all paper from the ADF tray, and then remove thejammed paper.2 Standard bin [x]‑page jam, clear standardbin. [20y.xx]Remove the jammed paper.3 Front door [x]‑page jam, open frontdoor. [20y.xx]Open the front door, then remove the toner cartridge andimaging unit, and then the jammed paper.Clearing jams 225
