• “Scanner unit does not close” on page 287• “Poor copy quality” on page 288• “Partial document or photo copies” on page 289Copier does not respondAction Yes NoStep 1Check if an error or status message appears on the display.Does an error or status message appear?Clear the error or statusmessage.Go to step 2.Step 2Check if the power cord is plugged into the printer and a properlygrounded electrical outlet.Is the power cord plugged into the printer and a properly groundedelectrical outlet?Go to step 3. Connect the powercord to the printer anda properly groundedelectrical outlet.Step 3Turn off the printer, then wait for about 10 seconds, and then turn it backon.Did Performing Self Test and Ready appear?The problem is solved. Contact technicalsupport.Scanner unit does not closeAction Yes NoCheck if there are no obstructions between the scanner unit and theprinter.a Lift the scanner unit.b Remove any obstruction that keeps the scanner unit open.c Lower the scanner unit.Did the scanner unit close properly?The problem is solved. Contact technicalsupport.Troubleshooting 287
