Action Yes NoStep 5From the Flash Drive menu, reduce the scan resolution settings, and thenresend the scan job.Does the job scan?The problem is solved. Go to step 6.Step 6Check the scan settings.From the Scan screen, make sure the Content Type and Content Sourcesettings are correct for the document being scanned.Are the Content Type and Content Source settings correct for thedocument being scanned?The problem is solved. Change the ContentType and ContentSource settings tomatch the documentbeing scanned.Scanner unit does not closeAction Yes NoCheck if there are obstructions in the scanner unit.a Lift the scanner unit.b Remove any obstruction keeping the scanner unit open.c Lower the scanner unit.Did the scanner unit close correctly?The problem is solved. Contact technicalsupport.Scanning takes too long or freezes the computerAction Yes NoStep 1Check if other applications are interfering with the scan.Close all applications that are not being used.Does scanning still take too long or freeze the computer?Go to step 2. The problem is solved.Step 2Select a lower scan resolution.Does scanning still take too long or freeze the computer?Contact technicalsupport.The problem is solved.Troubleshooting 298
