Action Yes NoStep 2Check if the paper size setting matches the size of the paper loaded in thetray.From the Paper menu on the printer control panel, check the PaperSize setting.Does the paper size setting match the size of the paper loaded in the tray.Go to step 3. Change the paper sizesetting to match thepaper loaded in thetray, or load the traywith paper thatmatches the paper sizesetting.Step 3a Specify the paper size. Depending on your operating system, specifythe paper size in Printing Preferences or the Print dialog.b Resend the print job.Do copies print properly?The problem is solved. Contact technicalsupport.Solving fax problems• “Fax and e-mail functions are not set up” on page 290• “Caller ID is not shown” on page 291• “Cannot send or receive a fax” on page 291• “Can send but not receive faxes” on page 293• “Can receive but not send faxes” on page 294• “Received fax has poor print quality” on page 295Fax and e-mail functions are not set upNotes:• Before you troubleshoot, check if the fax cables are connected.• The indicator light is blinking red until you set up fax and e‑mail.Action Yes Noa From the home screen, navigate to:> Settings > General Settings > Run initial setup > Yes >Submitb Turn off the printer, and then turn it back on.The “Select your language” screen appears on the printer display.c Select a language, and then touch .d Select a country or region, and then touch Next.e Select a time zone, and then touch Next.f Select Fax and E‑mail, and then touch Next.Are fax and e‑mail functions set up?The problem is solved. Contact technicalsupport.Troubleshooting 290
